Refund policy
Refund Policy
ZARAH SHOP – Refund & Returns Policy
Last updated: March 13, 2026
We want you to be satisfied with your purchase from ZARAH SHOP. If for any reason you are not happy with your order, we are here to help.
Returns and Refunds
You may return most items within 30 days of delivery for a refund or exchange.
To be eligible for a return:
-
The item must be unused and in its original condition
-
All tags and original packaging must be included
-
Proof of purchase (order number) is required
To start a return, please contact our support team at:
support@zarah-shop.online
Our team will provide instructions on how to proceed with the return.
Refund Process
-
Refunds are issued to the original payment method
-
Once we receive and inspect the returned item, refunds are processed within 5–10 business days
-
Original shipping fees are non-refundable, unless the return is due to our error
-
Return shipping costs are the responsibility of the customer, except when the item received was defective or incorrect
Non-Refundable Items
Certain items cannot be returned or refunded, including:
-
Personalized or custom-made products
-
Digital downloads or digital products
-
Gift cards
-
Final sale items clearly marked as non-refundable
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at:
We will cover the return shipping and provide either a replacement or a full refund.
Return Approval
ZARAH SHOP reserves the right to refuse returns that do not meet the conditions listed above.